FAQ

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Frequently Asked Questions

We've compiled a list of answers to common questions.

We have a manufacturing plant in China. But our final assembly is in Kuala Lumpur, Malaysia.

  • Currently the 1.0, 1.5, and 2.0 HP models have the same size. For the 2nd batch, the 1.0 and 1.5 HP models would have smaller mouldings.
  • In the future, we might improve the outdoor units’ design (size reduction) because of feedback about space constraints.
  • Highest water consumption per hour is 3 to 6 litres depending on horsepower.
  • – Like normal air-conditioner installation, but EvoAir’s outdoor unit needs a water supply.
  • – There will be an extensive training conducted for general installers and service men.
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  • Like normal air-conditioner installation, but EvoAir’s outdoor unit needs a water supply.
  • There will be an extensive training conducted for general installers and service men.
  • 1 year general warranty and 5 years compressor warranty.
  • EvoAir can work properly even without any input of external water for approximately 1 hour.
  • We propose customers to have a spare water reservoir which can be filled voluntarily or with rainwater.
  • More modern buildings already have an existing water reservoir, therefore water disruptions should not be a major cause of concern.
  • It is recommended to wash the hydro-curtain once a year to maintain optimal performance. The life-span of the hydro-curtain is estimated to be around 5 – 7 years.
  • The outdoor condenser is designed such that it is fully enclosed and the UV light is unable to penetrate into its internal components. Thus, the algae, mosquito and bacteria are unable to survive in the internal environment.
  • However, if the water in the condenser is dirty (not serious condition), it will not affect the performance or efficiency of the condenser.
  • Also, the drain pan can be easily removed and cleaned.
  • EvoAir models are non-inverter air-conditioners, but all of them have higher COPs than other non-inverter models in the market for the same horsepower.
  • We are really eco-friendly, EvoAir is the only one whose outdoor unit emits cool and humid air.

Please contact us so our team can get into contact with you to understand your needs and provide you recommendations and quotations.